Customer Service Test

Test performed: December 7, 2013

This is a customer service test performed in order to gauge the responsiveness and helpfulness of the support departments of the various sportsbooks. Each book is sent the same query, and each response is graded on speed and quality of the response.

Summary

Sportsbook Speediness Quality
BTCSportsBet 0 hours 31 minutes B+
BetCoinSports 0 hours 38 minutes A
Bitbook 1 hour 23 minutes B+
CasinoBitco.in 2 hours 17 minutes B+
CloudBet 9 hours 34 minutes A-
AnoniBet 18 hours 26 minutes B-
eBitcoinBetting No Response
Bitcoin Live Bets No Response

Testing Email

Hi,
I’m looking to open up an account at your website, but have a few questions in regards to depositing, etc.

– What is the minimum wager and minimum withdrawal?
– How secure is your website? I don’t want to lose any bitcoins!

Thanks!

BTCSportsBet
Sent: 10:31 AM
Response: 11:02 AM
Time: 31 minutes
Speediness: A+
Quality: B+
Hello,

We are the oldest bitcoin sportsbook, open since Jan 2011 with no issues and many positive reviews.

The minimum wager is currently .10 BTC. The minimum withdrawal is .01 BTC.

We have never had security issues and have many long term clients. Let us know of any other questions.

Thanks,
BTCSportsBet.eu

BetcoinSports
Sent: 10:31 AM
Response: 11:09 AM
Time: 38 minutes
Speediness: A+
Quality: A
Hello,

Excellent questions.

1. Each BTC is worth 1,000 credits and the minimum wager in the sportsbook is 5 credits which is roughly $2 US. In the casino you can go down to $1 and 0.25 cent wagers.

2. Our casino is extremely secure. No player funds are ever in a public place therefore you will never have a chance to lose any bitcoin. Additionally, we have the utmost level of protection and security on our servers.

As a new player when you signup and deposit at least 0.5 BTC we will give you a signup bonus of 50 credits to experience what we have to offer. Welcome and please let us know if you have additional questions.


Sincerely,
Betcoin Sports Team

Bitbook
Sent: 10:31 AM
Response: 11:54 AM
Time: 1 hour, 23 minutes
Speediness: A
Quality: B+
Hey there,

Out minimum bet is 0.001 BTC (1 mBTC). Our minimum withdrawal is currently 0.01 BTC.

We keep large amounts of coins in cold storage to ensure user security, and we are the only BTC sports book to offer 2 factor authentication thereby allowing an additional security layer for our users.

Please let us know if we can help with anything else.

CasinoBitco.in
Sent: 10:31 AM
Response: 12:48 PM
Time: 2 hour, 17 minutes
Speediness: A-
Quality: B+
The minimum to play is just 1 mBTC (0.001 BTC). This is also the same amount for a withdrawal.

You won’t lose any Bitcoins due to security issues, the vast majority of our Bitcoins are stored offline.

Thanks,

Support
support@casinobitco.in
twitter.com/casinobitcoin
facebook.com/casinobitcoin

CloudBet
Sent: 10:31 AM
Response: 8:05 PM
Time: 9 hour, 34 minutes
Speediness: C
Quality: A-
Hi,

Thanks for getting in touch. To answer your questions:

– The minimum wager is 0.001 Bitcoin and the minimum withdrawal is 0.01.

– When you deposit Bitcoin to us it goes straight to a secure offline wallet. We tightly control the amount in our hot wallet so that your Bitcoin is always safe.

Good luck and let me know if you have any further questions about our service.

Many thanks,

AnoniBet
Sent: 10:31 AM
Response: 4:57 AM
Time: 18 hour, 26 minutes
Speediness: D
Quality: B-
Dear Customer,

Thank yoıu for your email. The minimum wager is 1 mBTC (0.001 BTC) and the minimum withdrawal is 1 mBTC (0.001 BTC). Anonibet was launched in 2011, we are in business since then. You can check about our reliability by reading various forums.

Regards,
Michael

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